Privacy Policy for Bright Bloom Therapies
Bright Bloom Therapies is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our site, use our online platform, or engage with our services, including mental health counselling, Cognitive Behavioural Therapy (CBT), Mindfulness coaching, Stress management workshops, Group therapy sessions, and Employee well-being programs.
Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Identification Information: This includes information you voluntarily provide to us when you book a session, register for a workshop, or contact us. Examples include your name, contact details (phone number, email address), date of birth, and gender.
- Health and Well-being Information: Given the nature of our services, we may collect sensitive personal data related to your mental health, medical history, and therapeutic progress. This information is collected with your explicit consent and is crucial for providing effective care.
- Usage Data: We automatically collect information about how you access and use our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand user behavior and improve our online platform.
- Communication Information: Records of your communications with us, including emails, phone calls, and messages through our online platform.
How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our services:
- To provide and manage our mental health counselling, CBT, Mindfulness coaching, stress management workshops, and group therapy sessions.
- To deliver and manage employee well-being programs.
- To personalize your experience and provide tailored therapeutic approaches.
- To communicate with you regarding appointments, service updates, and other relevant information.
- To process payments and maintain billing records.
- To improve and optimize our site and online platform.
- To ensure the security of our services and prevent fraudulent activities.
- To comply with legal obligations and professional standards.
How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With Your Consent: We will share your health and well-being information only with your explicit consent or as directed by you.
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our site, conducting our business, or providing services to you (e.g., payment processors, online therapy platform providers). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: We may disclose information when we believe it is necessary to protect the rights, property, or safety of Bright Bloom Therapies, our clients, or others.
Data Security
We implement a variety of technical and organizational security measures to protect the integrity and confidentiality of your personal information, especially sensitive health data. This includes secure servers, encryption, and strict access controls. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of data and the purpose for which it was collected.
Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Bright Bloom Therapies
2847 Pulteney Road, Floor 3
Bristol, England
BS4 9FG
United Kingdom